Refund policy
James Rourke stands behind the quality of every piece we produce. If something is not right, we are here to help.
Returns Period and Eligibility
You have 14 days from the date you receive your order to notify us that you wish to make a return. Once notified and approved, items must be returned to us within a further 14 days.
To be eligible for a return, items must be:
- Unworn, unwashed and unused
- In their original condition with all tags still attached
- Returned in the original packaging where reasonably possible
- Accompanied by proof of purchase
Items that show signs of wear, have had tags removed or are returned outside of the above timeframes will not be accepted.
For hygiene reasons, underwear and any items marked as final sale are non-returnable unless faulty.
Starting a Return
To begin a return, please email enquiries@jamesrourke.com with your order number and the reason for your return. We will respond within 2 working days with confirmation and return instructions. Please do not send items back before receiving confirmation from us.
Return Postage and Charges
Unless your item is faulty, damaged or incorrect, the cost of return postage is the responsibility of the customer. We recommend using a tracked returns service, as James Rourke cannot accept responsibility for items lost in transit on their way back to us. No restocking fee is charged.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged or different from what you ordered, please contact us at enquiries@jamesrourke.com within 14 days of receipt. Include your order number, a brief description of the issue and, where possible, photographs. We will arrange a suitable remedy — which may include a repair, replacement or full refund — at no additional cost to you.
Exchanges
We are not currently able to offer direct exchanges. If you would like a different size or style, please return your original item for a refund and place a new order.
Cancelling an Order
If you wish to cancel an order, please contact us at enquiries@jamesrourke.com as soon as possible. We will do our best to accommodate cancellation requests received before an order has been dispatched. Once an order has been dispatched, it cannot be cancelled and will need to be returned in accordance with this policy.
Refund Timescales
Once we have received and inspected your return, we will notify you by email of our decision. Approved refunds will be issued to your original payment method within 5–7 working days of approval. Please note that your bank or card provider may take additional time to process the refund and for it to appear in your account.
Statutory Rights
This policy does not affect your statutory rights under UK consumer law. Under the Consumer Rights Act 2015, you are entitled to a repair, replacement or refund if goods are faulty, not as described or unfit for purpose. Under the Consumer Contracts Regulations 2013, you also have the right to cancel most online orders within 14 days of receipt, regardless of reason.
Where This Policy Applies
This policy applies to orders placed on jamesrourke.com and is governed by the laws of England and Wales.
Contact Us
For any questions about a return or refund, please contact us at enquiries@jamesrourke.com. We aim to respond to all enquiries within 2 working days.