Shipping policy
Every James Rourke order is carefully prepared and dispatched with the same attention to detail that goes into each piece we make. Please read the information below so you know what to expect after placing your order.
Shipping Times
Orders are processed within 2–4 working days of being placed. Once dispatched, UK delivery typically takes 5–8 working days. Please allow up to 12 working days in total from the date of your order before contacting us about a delivery.
International orders are available worldwide. Delivery times vary by destination and will depend on local customs and postal services.
Order Cut-Off Time
We process orders throughout the working week. There is no specific daily cut-off time; orders are fulfilled in the sequence they are received.
Shipping Costs
UK orders under £50.00 are subject to a flat-rate shipping charge of £2.99. UK orders of £50.00 or more qualify for free standard delivery.
International shipping costs are calculated at checkout based on your delivery destination.
Shipping Destinations
James Rourke ships to addresses throughout the United Kingdom and worldwide. Please ensure your delivery address is entered correctly at checkout, as we are unable to amend addresses once an order has been dispatched.
Delivery Partners
We work with trusted delivery services to ensure your order arrives safely. The service used for your order will be confirmed in your dispatch notification.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing your tracking information. Please allow a few hours for tracking details to update after dispatch. If you have not received a dispatch notification within 4 working days of placing your order, please check your spam folder before contacting us.
Delays
Whilst we always aim to fulfil and dispatch orders promptly, factors outside our control — including high order volumes, adverse weather conditions, public holidays and international customs clearance — may occasionally cause delays. We appreciate your patience and will always do our best to keep you informed.
Incorrect or Undeliverable Addresses
Please take care when entering your delivery address at checkout. James Rourke cannot be held responsible for orders that are delayed, lost or undeliverable as a result of an incorrect address being provided. If a parcel is returned to us due to an undeliverable address, we will contact you to arrange redelivery. Additional shipping charges may apply.
Lost or Missing Parcels
If your tracking information shows that your order has been delivered but you have not received it, please first check with neighbours and any safe locations around your property. If your parcel cannot be found, contact us at enquiries@jamesrourke.com and we will investigate with the delivery service on your behalf. Please allow up to 10 working days for an investigation to be completed before a resolution is offered.
Returns & Refunds
For full details of our returns and refund process, please refer to our Returns & Refund Policy.
Contact Us
If you have any questions about your order or delivery, please get in touch at enquiries@jamesrourke.com. We aim to respond to all enquiries within 2 working days.